Privacy Policy
Commercial Wok Range respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect the following types of information:
- Contact Information: Name, email address, phone number, and shipping address when you place an order or contact us.
- Order Information: Product selections, purchase history, and transaction details.
- Technical Information: IP address, browser type, and pages visited on our website.
- Communication Records: Emails, form submissions, and customer service interactions.
How We Use Your Information
- Process and fulfill your orders
- Communicate about your orders and shipments
- Provide customer support and technical assistance
- Send product updates and promotional emails (you can opt out at any time)
- Improve our website and product offerings
- Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share information only with:
- Shipping carriers (UPS, FedEx, freight companies) to deliver your orders
- Payment processors (Shopify Payments, PayPal) to process transactions
- Service providers who help us operate our business (email, analytics)
- Legal authorities when required by law
Data Security
We use industry-standard security measures to protect your information, including SSL encryption for all transactions. Payment information is processed through Shopify's PCI-compliant payment system — we never store your credit card details.
Cookies
Our website uses cookies to improve your browsing experience, remember your cart contents, and analyze website traffic. You can disable cookies in your browser settings, but some features may not function properly.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights, contact us at info@commercialwokrange.com.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
For privacy questions or requests, contact us at info@commercialwokrange.com or call +1 (321) 209-8442.
Last updated: June 2025